<?php

return[

    'menu' => [
        'home' => 'Home',
        'knowledge' => 'Knowledge',
        'faq' => 'FAQ’s',
        'contact' => 'Contact Us',
        'login' => 'Login',
        'register' => 'Register',
        'submitticket' => 'Submit Ticket',
        'dashboard' => 'Dashboard',
        'profile' => 'Profile',
        'ticket' => 'Tickets',
        'logout' => 'Log Out',
        'accept' => 'Accept',

        'siginacc' => 'Sign In to your account',
        'rememberme' => 'Remember me',
        'forgotpass' => 'Forgot Password?',
        'enteremail' => 'Enter the email address that is linked to your account.',
        'sendmeback' => 'Send me Back',
        'doyoulogin' => 'Don’t have account?',
        'meback' => 'Back to home',
        'createnew' => 'Create new account',
        'createnewacc' => 'Create Account',
        'alreadyacc' => 'Already have an account?',
        'resetpass' => 'Reset Password',
        'remberpass' => 'Remembered your password?',

        'populararticles' => 'Popular Articles',
        'viewall' => 'View All',
        'lettouchin' => 'Let’s get in Touch',
        'yourname' => 'Your Name',
        'guestticket' => 'Guest Ticket',
        'entercaptcha' => 'Enter Captcha',
        'guestview' => 'Guest View',
        'guestcontent' => 'Thank you for submitting your ticket to us. Your tickets are always our top priority. You are submitting a guest ticket.',
        'guestcontent1' => 'Please register your account with us to access more features.',
        'viewticket' => 'View Ticket',
        'rating' => 'Rating',
        'lovefeedback' => 'We Love Your Feedback!',
        'feedbackrecent' => 'We are always looking for ways to improve and would love to know how we did recently.',
        'feedbacksupport' => 'How would you rate our support?',
        'worst' => 'Worst',
        'poor' => 'Poor',
        'average' => 'Average',
        'good' => 'Good',
        'excellent' => 'Excellent',


    ],
    'usermenu' => [

        'newticket' => 'Your new ticket has been created',
        'closeticket' =>'Your ticket has been closed',
        'onholdticket' => 'Your ticket status is On-Hold',
        'reopenticket' => 'Your ticket has been Reopened',
        'repliedticket' => 'You got a new reply on this ticket',
        'overdueticket' => 'Your ticket status is overdue',
        'nonotify' => 'There are no new notifications to display',
        'allnotify' => 'See All Notifications',
        'deletephoto' => 'Delete photo',

        'nonotifies1' => 'There are no notifications. We will notify you when the new notification arrives.',

    ],

    'adminmenu' => [

        
        'createticket' => 'Create Ticket',
        'visitsite' => 'Home Page',
        'alltickets' => 'All Tickets',
        'mytickets' => 'My Tickets',
        'activetickets' => 'Active Tickets',
        'closetickets' => 'Closed Tickets',
        'assigntickets' => 'Assigned Tickets',
        'myassigntickets' => 'My Assigned Tickets',
        'onholdtickets' => 'On-Hold Tickets',
        'overduetickets' => 'Overdue Tickets',

        'projects' => 'Projects',
        'articles' => 'Articles',
        'categories' => 'Categories',
        'categorieslist' => 'Categories List',
        'manageroles' => 'Manage Roles',
        'rolespermission' => 'Roles & Permissions',
        'createemployee' => 'Create Employee',
        'employeeslist' => 'Employees List',
        'landingpagesetting' => 'Landing Page Settings',
        'banner' => 'Banner',
        'featurebox' => 'Feature Box',
        'callactionbox' => 'Call To Action',
        'testimonial' => 'Testimonial',
        'customers' => 'Customers',
        'groups' => 'Groups',
        'creategroup' => 'Create Group',
        'grouplist' => 'Groups List',
        'notification' => 'Notifications',
        'allnotifys' => 'All Notifications',
        'customnotify' => 'Custom Notifications',
        'custompages' => 'Custom Pages',
        'pages' => 'Pages',
        '404errorpage' => '404 Error Page',
        'undermaintanenece' => 'Under Maintenance Page',
        'appsetting' => 'App Setting',
        'generalsetting' => 'General Setting',
        'ticketsetting' => 'Ticket Settings',
        'seo' => 'SEO',
        'googleanalytics' => 'Google Analytics',
        'customjscss' => 'Custom CSS & JS',
        'captchasetting' => 'Captcha Setting',
        'sociallogin' => 'Social Logins',
        'emailsetting' => 'Email Setting',
        'customchat' => 'Custom Chat',
        'maintanacemode' => 'Maintenance Mode',
        'securitysetting' => 'Security Setting',
        'iplist' => 'IP List',
        'emailtoticket' => 'Email to Tickets',
        'announcements' => 'Announcements',
        'emailtemplate' => 'Email Templates',
        'report' => 'Reports',


        'newticket' => 'A new ticket has been created',
        'closeticket' =>'This ticket has been closed',
        'onholdticket' => 'This ticket status is On-Hold',
        'reopenticket' => 'This ticket has been reopened',
        'repliedticket' => 'You got a new reply on this ticket',
        'overdueticket' => 'This ticket status is overdue',

    ],

    'admindashboard' => [

        'totaltickets' => 'Total Tickets',
        'ticketssummary' => 'Tickets Summary',
        'autorefresh' => 'Enable Auto Refresh (every 30sec)',
        'slNo' => 'S.No',
        'id' => 'ID',
        'user' => 'User',
        'title' => 'Title',
        'priority' => 'Priority',
        'category' => 'Category',
        'date' => 'Date',
        'status' => 'Status',
        'assignto' => 'Assign To',
        'assignby' => 'Assigned by',
        'lastreply' => 'Last Reply',
        'actions' => 'Actions',
        'profiledetails' => 'Profile Details',
        'firstname' => 'First Name',
        'lastname' => 'Last Name',
        'emailaddress' => 'Email address',
        'employeeiD' => 'Employee ID',
        'gender' => 'Gender',
        'mobilenumber' => 'Mobile Number',
        'languages' => 'Languages',
        'skills' => 'Skills',
        'country' => 'Country',
        'timezones' => 'Time Zones',
        'personalsetting' => ' Personal setting',
        'switchdarkmode' => ' Switch to Dark-Mode',
        'personaldetails' => 'Personal Details',
        'name' => 'Name',
        'email' => 'Email',
        'phone' => 'Phone',
        'location' => 'Location',
        'changepassword' => 'Change Password',
        'oldpassword' => 'Old Password',
        'newpassword' => 'New Password',
        'confirmpassword' => 'Confirm Password',
        'editprofile' => 'Edit Profile',
        'updateprofile' => 'Update Profile',
        'savechanges' => 'Save Changes',
        'uploadimage' => 'Upload Image',
        'filesize' => 'The file size should not be more than 5MB',
        'newticket' => 'New Ticket',
        'ticketsubject' => 'Ticket Subject',
        'ticketcategory' => 'Ticket Category',
        'ticketdescription' => 'Ticket Description',
        'subject' => 'Subject',
        'selectpriority' => 'Select Priority',
        'selectcategory' => 'Select Category',
        'delete' => 'Delete',
        'assigntoagent' => 'Assign To Agent',
        'selectagent' => 'Select Agent',
        'selectemployee' => 'Select employee',
        'save' => 'Save',
        'customer' => 'Customer',
        'guest' => 'GUEST',
        'projectslist' => 'Projects List',
        'addprojects' => 'Add Projects',
        'addnewproject' => 'Add New Project',
        'editproject' => 'Edit Project',
        'assignprojects' => 'Assign Projects',
        'allselected' => 'All Selected',
        'importlist' => 'Import file',
        'userimport' => 'User Import',
        'importprojects' => 'Import Projects',
        'download' => 'Download',
        'samplefile' => 'Sample File',
        'import' => 'Import Data',
        'fileformat' => 'File Format',
        'close' => 'Close',
        'sectiontitle' => 'Section Title',
        'heading' => 'Heading',
        'subheading' => 'Sub-Heading',
        'addarticle' => 'Add Article',
        'editarticle' => 'Edit Article',
        'newarticle' => 'New Article',
        'addnewarticle' => 'Add New Article',
        'createnewarticle' => 'Create New Article',
        'description' => 'Description',
        'featureimage' => 'Feature Image',
        'choosefile' => 'Choose File',
        'nofilechosen' => 'No file chosen',
        'tags' => 'Tags',
        'uploadfile' => 'Upload File',
        'publish' => 'Publish',
        'unpublish' => 'UnPublish',
        'ticketknowledge' => 'Ticket/Knowledge',
        'assigntogroups' => 'Assign To Groups',
        'addcategory' => 'Add Category',
        'addnewcategory' => 'Add New Category',
        'editcategory' => 'Edit Category',
        'recentarticles' => 'Recent Articles',
        'isithelpful' => 'Do you think it is helpful?',
        'viewon' => 'View On',
        'viewonboth' => 'View On Both',
        'viewontickets' => 'View On Tickets',
        'viewonknowledge' => 'View On Knowledge',
        'lastupdated' => 'Last Updated On',
        'views' => 'Views',
        'knowledgeview' => 'Knowledge View',
        'wanttocontinue' => 'Are you sure you want to continue?',
        'eraserecordspermanently' => 'This might erase your records permanently',
        'cancel' => 'Cancel',
        'ok' => 'OK',
        'copyright' => 'Copyright © 2021',
        'roles' => 'Roles',
        'addrole' => 'Add Role & Permissions',
        'roleslist' => 'Roles List',
        'users' => 'Users',
        'permissions' => 'Permissions',
        'createrolepermissions' => 'Create Role & Permissions',
        'rolepermissions' => 'Role & Permissions',
        'role' => 'Role',
        'editrolepermissions' => 'Edit Role & Permissions',
        'employee' => 'Employee',
        'editemployee' => 'Edit Employee',
        'password' => 'Password',
        'copythepassword' => '(Please copy the Password)',
        'createprofile' => 'Create Profile',
        'addemployee' => 'Add Employee',
        'username' => 'Username',
        'importemployeeslist' => 'Import Employees List',
        'registerdate' => 'Register Date',
        'banner' => 'Banner',
        'subtitle' => 'Sub-Title',
        'addfeature' => 'Add Feature',
        'addnewfeature' => 'Add New Feature',
        'editfeature' => 'Edit Feature Box',
        'Filemorethan' => 'Filesize should not be morethan 10MB',
        'callaction' => 'Call Action',
        'buttontext' => 'Button-Text',
        'buttonurl' => 'Button-Url',
        'addtestimonial' => 'Add Testimonial',
        'addnewtestimonial' => 'Add New Testimonial',
        'edittestimonial' => 'Edit Testimonial',
        'testimoniallist' => 'Testimonial List',
        'designation' => 'Designation',
        'addfaq' => 'Add FAQ',
        'addnewfaq' => 'Add New FAQ',
        'editfaq' => 'Edit FAQ',
        'question' => 'Question',
        'answer' => 'Answer',
        'customerslist' => 'Customers List',
        'verification' => 'Verification',
        'addcustomer' => 'Add Customer',
        'editcustomer' => 'Edit Customer',
        'usertype' => 'User Type',
        'createcustomer' => 'Create Customer',
        'assigntoagents' => 'Assign To Agents',
        'addgroup' => 'Add Group',
        'editgroup' => 'Edit Group',
        'editpage' => 'Edit page',
        'customnotificationslist' => 'Custom Notifications List',
        'composetocustomers' => 'Compose for Customers',
        'composetoemployees' => 'Compose for Employees',
        'composenotifiyforcustomers' => 'Compose Notification For Customers',
        'composenotifiyforemployees' => 'Compose Notification For Employees',
        'to' => 'To',
        'message' => 'Message',
        'sendmessage' => 'Send Message',
        'createddate' => 'Created Date',
        'maintitle' => 'Main Title',
        'apptitlelogos' => 'App Title & Logos',
        'uploadlightlogo' => 'Upload Light-Logo',
        'uploaddarklogo' => 'Upload Dark-Logo',
        'uploadfavicon' => 'Upload Favicon',
        'lighticon' => 'Upload Light-Icon',
        'darkicon' => 'Upload Dark-Icon',
        'colorsetting' => 'Color Setting',
        'primarycolor' => 'Primary Color',
        'secondarycolor' => 'Secondary Color',
        'globallanguage' => 'Global Language Setting',
        'selectlanguage' => 'Select Language',
        'appglobalsettings' => 'App Global Settings',   
        'personalsettingadmin' => 'Enable Personal Setting For Admin Panel',
        'personaladminpanel' => '(If you disable this setting, the "Personal Setting" with the "Switch to Dark-Mode" option will disappear from the Admin panel on the profile page.)',
        'personalsettingcustomer' => 'Enable Personal Setting For Customer Panel',
        'personalcustomerpanel' => '(If you enable this setting, it will appear on all customer panels on the profile page with the "Switch to Dark-Mode" option. And global "Dark-Mode" settings will not apply to existing users of the customers panel.)',
        'enabledarkmode' => 'Enable Dark-Mode',
        'enabledarkcontent' => '(If you enable this setting, the whole application will convert into "Dark-Mode" except for the users that are permitted with "Personal Settings.")',
        'enablepopupregisterlogin' => 'Enable Popup Register/Login',
        'enablepopupregisterlogincontent' => '(If you enable this setting, only customers can access the registration and login forms with the “popup modal”.)',
        'disableregister' => 'Disable Register',
        'disableregistercontent' => '(If you enable this setting, "Register" options will disappear from the application in the header section, and new visitors wont be able to register. Only existing customers can open a ticket.)',
        'disablegooglefont' => 'Disable Google Font',
        'disablegooglefontcontent' => '(If you enable this setting, "Google Font" will not apply to the whole application or site.)',
        'enableforcessl' => 'Enable Force SSL (https)',
        'enableforcesslcontent' => '(If you enable this setting, it will make your web application secure using "force SSL" when it is not secure, even if your domain is certified with an SSL certificate.)',
        'enableknowledge' => 'Enable Knowledge',
        'enableknowledgecontent' => '(If you disable this setting, the "Knowledge" option will disappear from the application in the header section.)',
        'enablefaq' => 'Enable Faq',
        'enablefaqcontent' => '(If you disable this setting, the "faq" option will disappear from the application in the header section.)',
        'enablecontact' => 'Enable Contact Us',
        'enablecontactcontent' => '(If you disable this setting, the "Contact" option will disappear from the application in the header section.)',
        'enableimageupload' => 'Enable Customer Profile Image Upload',
        'enableimageuploadcontent' => '(If you disable this setting, the "Upload Image" option will disappear from the customers profile page, and they wont be able to upload their profile picture.)',
        'footertext' => 'Footer Text',
        'footercopyright' => 'Footer Copyright Text',
        'customerreopenticket' => 'Customer Can Re-Open Ticket Enable/Disable',
        'customerreopenticketcontent' => '(If you disable this ticket setting, customers can not "Re-Open" their tickets. If it is enabled, then the customers can "Re-Open" their tickets within the mentioned days in the input field below. And if it is set to 0 (zero), then the customers can reopen their tickets at any time.)',
        'reopendays' => 'Re-Open Days',
        'autocloseticket' => 'Auto Close Ticket Enable/Disable',
        'autocloseticketcontent' => '(If you disable this ticket setting, the inactive ticket won’t be closed automatically. Users will need to close the ticket manually. If it is enabled, the inactive ticket will close automatically after the completion of the days that are mentioned in the input field below.)',
        'autoclosedays' => 'Auto Close Days',
        'autoticketoverdue' => 'Auto Ticket Overdue Enable/Disable',
        'autoticketoverduecontent' => '(If you disable this ticket setting, the "overdue" status won’t be reflected on the tickets table in the admin panel. If it is enabled and the users of an admin panel don’t give a reply to the customer within the mentioned days, then the ticket status changes to "Overdue.")',
        'autooverduedays' => 'Auto Overdue Days',
        'ticketresponsetime' => 'Ticket Reply Status Time Enable/Disable',
        'ticketresponsetimecontent' => '(Basically, this setting is used to change the ticket status to "Waiting for response" when a customer doesn’t give a reply to the ticket within the mentioned hours in the input field. If you disable this ticket setting, then it won’t change the ticket status.)',
        'autoreplystatushours' => 'Auto Reply Status in Hours',
        'autonotificationsdelete' => 'Auto Delete Notifications Enable/disable',
        'autonotificationsdeletecontent' => '(If you disable this notification setting, the red notification won’t be deleted from both panels, i.e., the customer and admin panel. If it is enabled, then the red notifications will be deleted after the completion of the mentioned days in the input field.)',
        'autonotificationdays' => 'Auto Notification Days',
        'customticketid' => 'Custom Ticket Id',
        'customticketidcontent' => '(Simply customise your ticket ID. For example, SPT-1 is the ticket id. You can only customise the first letters of the ticket ID of your choice. It displays SPT-1 for the registered user and SPTG-1 for the guest user. By default, the letter "G" represents the guest user.)',
        'guestticketcontrol' => 'Guest Ticket Enable/Disable',
        'guestticketcontrolcontent' => '(If you disable this ticket setting, the "Guest Ticket" option will disappear from the application in the header section.)',
        'customerfileupload' => 'Customer File Upload in Ticket',
        'customerfileuploadcontent' => '(If you disable this ticket setting, the "File Upload" option will disappear from the "Tickets" page, while creating or replying to the ticket to the registered customers.) ',
        'guestuserfileupload' => 'Guest User File Upload in Ticket',
        'guestuserfileuploadcontent' => '(If you disable this ticket setting, the "File Upload" option will disappear from the "Guest Ticket" page while creating or replying to the ticket to the guest users.)',
        'displayprioritycustomers' => 'Display Priority for Customers',
        'displayprioritycustomerscontent' => '(If you disable this ticket setting, the "Priority" option will disappear from the "Create Ticket" page in the customer panel to registered users as well as guest users.)',
        'filesetting' => 'File Setting',
        'maxfilesizeupload' => 'Max File Size Upload',
        'mb' => 'MB',
        'allowfiletypes' => 'Allow File Types',
        'author' => 'Author',
        'keywords' => 'Keywords',
        'enablegoogleanalytics' => 'Enable Google Analytics',
        'trackingid' => 'Tracking ID',
        'customcss' => 'Custom CSS',
        'customjs' => 'Custom JS',
        'captchaenabledisable' => 'Captcha Enable/Disable',
        'captchadisable' => 'Captcha Disable',
        'captchadisablecontent' => 'By default, both manual and Google Captcha will be disabled.',
        'manualcaptchaenable' => 'Manual Captcha Enable',
        'manualcaptchaenablecontent' => '(This setting will enable the "Manual" captcha.)',
        'googlecaptchaenable' => 'Google Captcha Enable',
        'googlecaptchaenablecontent' => '(This setting will enable the "Google" captcha.)',
        'googlerecaptchsetting' => 'Google Re-Captcha Setting',
        'sitekey' => 'Site Key',
        'secretkey' => 'Secret Key',
        'captchasettingfroms' => 'Captcha Setting in Forms',
        'enablecontactform' => 'Enable On Contact Form', 
        'enablecontactformcontent' => '(If you enable this captcha setting feature, it will appear on the "Contact Form".)', 
        'enableregisterform' => 'Enable On Register Form',
        'enableregisterformcontent' => '(If you enable this captcha setting feature, it will appear on the "Register Form".)',
        'enableloginform' => 'Enable On Login Form',
        'enableloginformcontent' => '(If you enable this captcha setting feature, it will appear on the "Login Form".)',
        'enableguestticket' => 'Enable On Guest Ticket',
        'enableguestticketconrent' => '(If you enable this captcha setting feature, it will appear on the "Guest Ticket".)',
        'envatologinconrent' => '(Add this callback URL to your "Envato" App settings.)',
        'googleloginconrent' => '(Add this callback URL to your "Google" App settings.)',
        'facebookloginconrent' => '(Add this callback URL to your "Facebook" App settings.)',
        'twitterloginconrent' => '(Add this callback URL to your "Twitter" App settings.)',
        'sendtestmail' => 'Send Test Mail',
        'entermail' => 'Enter Mail',
        'send' => 'Send',
        'maildriver' => 'Mail Driver',
        'mailhost' => 'Mail Host',
        'mailport' => 'Mail Port',
        'mailusername' => 'Mail Username',
        'mailpassword' => 'Mail Password',
        'mailencryption' => 'Mail Encryption',
        'fromname' => 'From Name',
        'fromemail' => 'From Email',
        'externalchat' => 'External Chat',
        'externalchatsetting' => 'External Chat Setting',
        'externalchatenabledisable' => 'External Chat Enable/Disable',
        'externalchatcontent' => '(If you enable this “External Chat” setting feature, it will appear on the "Application".) ',
        'allusers' => 'All Users',
        'alluserscontent' => '(If you enable this "All Users" setting feature, the "External Chat" will appear to both the users, i.e., for registered users as well as for guest users on the "Application.")',
        'onlyregisteredusers' => 'Only  Registered Users',
        'onlyregistereduserscontent' => '(If you enable this "Only Registered Users" setting feature, the "External Chat" will appear only for the registered users on the "Application.")',
        'golive' => 'Go Live',
        'undermaintenance' => 'Under Maintenance',
        //Security Setting//
        'countryblockunblock' => 'Country Block/Unblock Setting',
        'blockedcountries' => 'Blocked Countries',
        'allowedcountries' => 'Allowed Countries',
        'countrieslist' => 'Countries List',
        'selectcountries' => 'Select Countries',
        'admincountryblockunblock' => 'Admin Country Block/Unblock Setting',
        'dosattack' => 'DOS Attack Setting',
        'viewcaptcha' => 'View Captcha',
        'blockipaddress' => 'Block IP Address',
        'morethan' => 'If there are more than',
        'attemptsin' => 'attempts in',
        'seconds ' => 'seconds ',
        //IP LIST//
        'ipaddress' => 'IP Address',
        'entry' => 'Entry',
        'areyousuretoresetrecord' => 'Are you sure you want to reset this record?',
        'editipaddress' => 'Edit IP Address',
        'ip' => 'IP',
        'types' => 'Types',
        'unlock' => 'Unlock',
        'lock' => 'Lock',
        'block' => 'Block',
        'addipaddress' => 'Add IP Address',
        'addnewipaddress' => 'Add New IP Address',
        //IP LIST// 
        //Email to Tickets//
        'enableemailtotickets' => 'Email to tickets Enable/Disable',
        'imaphost' => 'IMAP Host',
        'imapport' => 'IMAP Port',
        'imapencryption' => 'IMAP Encryption',
        'imapprotocol' => 'IMAP Protocol',
        'imapusername' => 'IMAP Username',
        'imappassword' => 'IMAP Password',
        //Email to Tickets//
        //Announcement//
        'startdate' => 'Start Date',
        'enddate' => 'End Date',
        'editanouncement' => 'Edit Announcement',    
        'addannouncement' => 'Add Announcement',    
        'addnewannouncement' => 'Add New Announcement',
        'noticetext' => 'Notice Text ',
         //Announcement//
         //Email Templates//
         'action' => 'Action',
         'emailsub' => 'Email Subject',
         'emailbody' => 'Email Body',
         //Email Templates//
        //Reports//
        'employees' => 'Employees',
        'active' => 'Active',
        'inactive' => 'Inactive',
        'new' => 'New',
        'closed' => 'Closed',
        'inprogress' => 'Inprogress',
        'onhold' => 'On-Hold',
        'total' => 'Total',
        'employeereports' => 'Employee Reports',
        'rating' => 'Rating',   
        'replycount' => 'Reply Count',
        //Reports//
        //new addon's//
        'ticketinformation' => 'Ticket Information',
        'lastupdatedon' => 'Last Updated on',
        'replyticket' => 'Reply Ticket',
        'solved' => 'Solved',
        'ticketid' => 'Ticket ID',
        'ticketpriority' => 'Ticket Priority',
        'opendate' => 'Open Date',
        'assign' => 'Assign',
        'changepriority' => 'Change Priority',
        'customerdetails' => 'Customer Details',
        'timezone' => 'Timezone',
        'ticketnote' => 'Ticket Note',
        'addnote' => 'Add Note',
        'note' => 'Note',
        'conversions' => 'Conversions',
        'filesizenotbe' => 'The file size should not be more than',
        'reopen' => 'Re-Open',
        'submit' => 'Submit',
        'reply' => 'Reply',
        'addpriority' => 'Add Priority',
        'replystatus' => 'Reply Status',
        'ticketproject' => 'Ticket Project',
        'projectname' => 'Project Name',
        'update' => 'Update',
        'agentremove' => 'Are you sure you want to unassign this agent?',
        'agentremove1' => 'This agent may no longer exist for this ticket.',

        // Add new
        'sectionhide' => 'Hide Section',
        'categorylist' => 'Category List',
        'articlesection' => 'Article Section',
        'articleslist' => 'Article List',
        'bannersection' => 'Banner Section',
        'featureboxsection' => 'Feature Box Section',
        'featureboxlist' => 'Feature Box List',
        'callactionsection' => 'Call Action Section',
        'testimonialsection' => 'Testimonial Section',
        'faqsection' => 'FAQ’s Section',
        'noarticlecontent' => 'This article section will be updated shortly.',
        'noarticlecontentsub' => 'There are no notifications. We will notify you when the new notification arrives.',
        'entercaptchar' => 'Enter Captcha',
        'nofaqcontent' => 'There are no new FAQ’s',
        'nofaqcontentsub' => 'This faq section will be updated shortly.',
        'articlehelpfull' => 'Was this article useful to you?',
        'selectall' => 'Select All',
        'count' => 'Count',
        'tomanyrequest' => 'TOO MANY REQUESTS',
        'tomanycontent' => 'Please wait until you are redirected to another page. If you are not redirected, please click here.',

        'dosswitch' => 'Enable/Disable',
        'dosswitchcontent' => '(If you enable this setting, it prevents denial-of-service (DoS) attacks on the application.)',

        ],

        'userdashboard' => [
            
            'ticketview' => 'Ticket View',
            'ticketdetails' => 'Ticket Details',
            'ticketclosedreopen' => 'This ticket is closed. Do you want to reopen it?',
            'deleteaccount' => 'Delete Account',
            'deleteaccountcontent' => 'Once you delete your account, you can not access your account with the same credentials. You need to re-register your account.',
            'iagree' => 'I have read and agree to the',
            'termsservices' => 'Terms of services',
            'and' => 'and',
            'privacypolicy' => 'Privacy policy',
            'warningaccount' => 'Warning! You are about to delete your account.',
            'permanentlydelete' => 'This action can not be undo. This will permanently delete your account',

        ],


        'functions' => [

            'announcementupdateorcreate' => 'An announcement has been successfully updated.',
            'announcementdelete' => 'The announcement was successfully deleted.',
            'updatecommon' => 'Updated successfully',
            'ticketassigned' => 'The ticket was successfully assigned.',
            'profileupdate' => 'Your profile has been successfully updated.',
            'profileimageremove' => 'The profile image was successfully removed.',
            'imagevalidatefails' => 'Please check the format and size of the file.',
            'customercreate' => 'A new customer was successfully added.',
            'customerupdate' => 'The customer profile was successfully updated.',
            'customerdelete' => 'The customer was deleted successfully.',
            'customerinactive' => 'The account has been deactivated.',
            'testemailsend' => 'A test email was sent successfully.',
            'testemailsendno' => 'The test email couldn’t be sent.',
            'ticketdelete' => 'The ticket was successfully deleted.',
            'ticketcreate' => 'A ticket has been opened with the ticket ID.',
            'ticketnotecreate' => 'The note was successfully submitted.',
            'ticketnotedelete' => 'The note was successfully deleted.',
            'employeecreate' => 'A new employee was successfully added.',
            'employeeupdate' => 'The employee’s profile was successfully updated.',
            'employeedelete' => 'The employee was successfully deleted.',
            'employeeimport' => 'The employee list was imported successfully.',
            'articlecreate' => 'A new article was successfully created.',
            'articleupdate' => 'This article has been successfully updated.',
            'articledelete' => 'The article was successfully deleted.',
            'categoryupdateorcreate' => 'The category was successfully updated.',
            'categorydelete' => 'The category was successfully deleted.',
            'changepassword' => 'The password has been successfully changed!',
            'changepasswordnotmatch' => 'The current password does not match!',
            'ticketreply' => 'The response to the ticket was successful.',
            'ticketimagedelete' => 'The image has been deleted successfully!',
            'ticketreopen' => 'The ticket has been successfully reopened.',
            'faqupdatecreate' => 'The FAQ has been successfully updated.',
            'faqdelete' => 'The FAQ has been successfully deleted.',
            'featureboxcreateupdate' => 'Featurebox Updated successfully',
            'featureboxdelete' => 'The featurebox was successfully deleted.',
            'groupcreate' => 'A group was successfully created.',
            'groupupdate' => 'The group updated successfully.',
            'ipupdatecreate' => 'The IP address was successfully created and updated.',
            'ipdelete' => 'The IP address has been successfully removed.',
            'customersendnotify' => 'A custom notification was successfully sent to the customer.',
            'employeesendnotify' => 'A custom notification was successfully sent to the employee.',
            'customnotifydelete' => '"Custom notification" was successfully deleted.',
            'projectupdatecreate' => 'The project has been updated successfully.',
            'projectdelete' => 'The project was successfully deleted.',
            'projectassigned' => 'The projects were successfully assigned.',
            'projectnotassigned' => 'Projects have not been assigned.',
            'projectimport' => 'The project list was imported successfully.',
            'rolecreated' => 'The role was successfully created.',
            'roleupdated' => 'The role has been successfully updated.',
            'countrylistblock' => 'You are not supposed to block your own country.',
            'testimonialcreateupdate' => 'The testimonial has been successfully updated.',
            'testimonialdelete' => 'The testimonial was successfully deleted.',
            'contactpage' => 'Thank you for contacting us!',
            'accountdelete' => 'Your account has been deleted!',
            'ticketalreadyclosed' => 'The ticket has been already closed.',
            'ratingsubmit' => 'Thank you for rating us.',
            'newuserregister' => 'The email verification link was successfully sent. Please check and verify your email.',
            'statusverified' => 'Your e-mail has been verified. You can now login.',
            'statusalreadyverified' => 'Your e-mail has already been verified. You can now login.',
            'emailnotidentity' => 'Sorry, your email could not be determined.',
            'emaillinkexpired' => 'Sorry, this link has expired.',
            'logoutuser' => 'You have successfully logged out.',
            'unverifyuser' => 'Your email has not been verified. Please verify your email.',
            'nonregisteruser' => 'This email is not registered.',
            'invalidemailpass' => 'Invalid email or password',
            'usernamepassinvalid' => 'The username or password you entered is incorrect. Please Check',
            'verifyemail' => 'Please verify your email.',
            'accountdisable' => 'Your account is currently inactive. Please contact the admin.',
            'enteremail' => 'Please enter the username',
            'enterpass' => 'Please enter the password.',
            'checkboxselect' => 'Please select at least one check box.',
            'resetpasswordsend' => 'The password reset link has been sent to your email.',
            'credentialsnotmatch' => 'These credentials do not match our records.',
            'languageupdate' => 'The language has been successfully updated',
    
        ],


        'newwordslang' => [

            'new' => 'New',
            'closed' => 'Closed',
            'inprogress' =>'Inprogress',
            'leaveascurrent' => 'Leave as current',
            'solved' => 'Solved',
            'onhold' => 'On-Hold',
            'demomode' => 'Due to the demo mode, the data in this application will be reset every 30 minutes.',
            'cannedresponse' => 'Canned Response',
            'envato' => 'Envato',
            'envatolicense' => 'Envato API Token',
            'envatolicensesearch' => 'Envato License Verification',
            'appinfo' => 'App Info',
            'appcode' => 'App Purchase Code',
            'faqprivatemode' => 'Privacy Mode',
            'articleprivatemode' => 'Privacy Mode',

            // new adding
            'categoryassign' => 'Category Assign',
            'logoimageremove' => 'Are you sure want to remove this logo ?',
            'low' => 'Low',
            'medium' => 'Medium',
            'high' => 'High',
            'critical' => 'Critical',
            'chooseprirority' => 'Choose Priority',
            'parent_id' => 'Parent Category',
            'ticketsubcategory' => 'Ticket SubCategory',
            'addpages' => 'Create Page',
            'addnewpages' => 'Add New Page',
            'viewonheader' => 'View on header',
            'viewonfooter' => 'View on footer',
            'maincategories' => 'Category',
            'subcategory' => 'Sub-Category',    
            'subcategorylist' => 'Subcategory List', 
            'addsubcategory' => 'Add SubCategory',    
            'subcategoryname' => 'SubCategory Name',    
            'addnewsubcategory' => 'Add New SubCategory', 
            'editsubcategory'   => 'Edit Subcategory',
            'envatoapiassign' => 'Envato Api Assign',
            'assignedpriority' => 'Assigned Priority',
            'seturl' => 'Set URL',
            'termsurl' => 'Terms of service URL',
            'privacyurl' => 'Privacy Url',
            'purchasecode_on' => 'Purchase code enable to agent',
            'purchasecode_on_content' => '(if you enable it will be a show the purchase code to all employee)',
            'defaultlogin_on' => 'Default Login',
            'defaultlogin_on_content' => '(if you enable it will be a login page is default)',
            'datetimeformat' => 'Global Date & Time Format',
            'selectdateformat' => 'Select Date Format',
            'selecttimeformat' => 'Select Time Format',
            'frontend' => 'Front End',
            'admin' => 'Admin',
            'dos' => 'DOS',
            'verifyotp' => 'Verify OTP',
            'ticketnotetitle' => 'Don’t have any notes yet',
            'ticketnotedes' => 'Add your notes here',
            
        ],
        

];